policy

Creator Policies

Everything you need to know about how earnings, payouts, and reserves work on Glorify Zambia. We believe in full transparency — no surprises.

Last updated: May 2026

Platform Fee Weekly Payouts Rolling Reserve Release Schedule Account Termination
1

Platform Fee

Glorify Zambia charges a platform fee on all creator earnings (donations received and course sales). The fee is deducted before your net earnings are calculated.

What the fee covers

  • Platform hosting, infrastructure and maintenance
  • Payment processing costs
  • Creator tools (course builder, fundraising pages, analytics)
  • Customer support and moderation

Current rate

The current platform fee rate is displayed in your creator dashboard and in any payout summary you receive. We will notify you at least 30 days before any change to the fee rate.

2

Weekly Payouts

Creators receive earnings on a weekly basis. Here's how the cycle works:

Earnings accumulation

  • Donations and course payments credited to your account are tallied continuously.
  • The platform fee is deducted first to arrive at your net earnings.

Payout calculation

Each week, your current balance (net earnings minus any previously paid amounts) is calculated. From that balance:

  • 90% is paid out immediately to your registered bank or mobile money account.
  • 10% is withheld as a rolling reserve (see Rolling Reserve policy below).

Payment method

  • Payouts are made to the bank or mobile money account you register in your dashboard settings.
  • Please ensure your account details are accurate. We are not responsible for failed transfers caused by incorrect account information.

Minimum payout

There is no minimum balance required — any positive balance will trigger a payout. If your balance is zero, no payout is issued that week.

3

Rolling Reserve

Key Policy

What is a rolling reserve?

A rolling reserve is a common practice among payment platforms and marketplaces. It means a small portion of each payout is held temporarily — not lost — and returned to you automatically after a set period. Think of it as a short-term hold that protects both you and the platform from fraud, chargebacks, or unexpected disputes.

How it works on Glorify

  • Each week, 10% of your net earnings balance is withheld when your payout is processed.
  • The withheld amount is recorded as a Reserve Batch tied to that specific week.
  • Each reserve batch has a release date exactly 180 days (6 months) after it was created.
  • On the release date, the reserve is automatically returned to your payout balance — no action required from you.
  • Released reserves flow into your next weekly payout naturally.

Example

You earn K 500 net in a week. Your payout works out as:

  • Immediate payout: K 450 (90%) — paid to your account this week
  • Reserve held: K 50 (10%) — returned to you automatically after 180 days

The next week you earn K 200 net: K 180 paid immediately, K 20 held. And so on — each week's 10% is tracked separately with its own 180-day clock.

Why 180 days?

The 180-day hold period aligns with standard industry dispute windows. Most payment disputes or fraudulent transaction claims surface within this window. Once the period passes, the funds are unconditionally released.

Transparency

  • You can see every reserve batch — amount, week, and exact release date — in your creator dashboard under the Rolling Reserve section.
  • You will never lose reserve funds under normal circumstances. Funds may only be withheld beyond 180 days in the event of an active fraud investigation or account suspension (see Account Termination below).

Reserve totals

Your dashboard shows:

  • In Reserve — total currently held across all pending batches
  • Total Released — cumulative amount already returned to you
  • Upcoming releases — a list of pending batches with their release dates
4

Reserve Release Schedule

Reserves are released automatically by our system every day. You do not need to request a release.

How releases happen

  • Each day, our scheduler checks for any reserve batches whose 180-day hold period has ended.
  • Eligible batches are marked Released, and the funds rejoin your active balance.
  • Released funds are included in your next weekly payout automatically.

Delayed releases

A release may be delayed if:

  • Your account is under review for a policy violation or fraud investigation.
  • A dispute or chargeback has been raised related to that reserve batch.
  • Your account has been suspended or terminated (see below).

If you believe a release is overdue without any of the above reasons, contact us at support@glorifyzm.org.

5

Account Termination & Reserves

If your creator account is voluntarily closed or terminated by Glorify:

Voluntary closure

  • Any pending reserves will continue to run their 180-day clock.
  • Once each batch matures, funds will be paid out to your last registered account.
  • Contact support@glorifyzm.org to initiate voluntary account closure.

Termination for cause

  • If your account is terminated due to fraud, abuse, or a serious policy violation, pending reserves may be withheld during the investigation period.
  • After investigation, any reserve funds not subject to a valid claim will be released.
  • Glorify will not forfeit reserve funds without a documented basis.
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Questions about your earnings?

Your dashboard shows live reserve and payout data. If anything is unclear, our team is here to help.

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